Help and support
Questions about a booking, your account or a restaurant? We're here to help.
Email us
Write to us from the address on your account. If it's about a booking, include the 6-letter booking code. In the app, Profile → Help & FAQ → Contact Support fills in your app version for you.
[email protected]Report a review or a person
- To report a review, tap Report under it. We review reports within 24 hours and remove reviews that break our Terms of Use.
- To block someone, open their profile, tap ⋯ and choose Block. You won't see each other's profiles, reviews or activity.
- For anything urgent or unsafe, email us with the details.
Common questions
- Is there a fee?
- The app is free. Each booking has a small booking fee, shown before you pay, and the discount comes off your food bill at the restaurant.
- What does the discount cover?
- Food. Drinks and any items the restaurant lists in the booking terms aren't included. You'll see the terms before you book.
- What if I can't make it?
- Bookings can't be cancelled or changed, and the booking fee isn't refunded. If something went wrong, email us and we'll look into it.
- How do I check in?
- Show the QR code or the 6-letter code from your booking at the door. Anyone in your group can show it.
- Who can write a review?
- Anyone who visited a restaurant with a Sahtein Eats booking. Reviews open once your slot has started.
Your account and data
To get a copy of your data, open the app and go to Profile → Download My Data.